Privacy policy

1. Who is responsible for your data

Your data is processed by Birge (gobirge.com). For any questions about your data, write to support@gobirge.com.

2. What we collect

• Account: email, name, password — stored only as a hash, interface language. Optionally: age, country, gender, photo, bio, travel style and languages.
• Trips and requests: route, dates, seats, price, description; in a request — number of people, companions (name and age), luggage and its photo, a message to the organiser.
• Messages: messages and attachments in trip chats and private conversations.
• Reviews, ratings and reports.
• Technical data: IP address and browser when you sign in; a log of important actions with the IP address — for security and resolving disputes; the number of sign-in attempts — to protect against password guessing.

3. Why

• To run the site: trip search, requests, chats, notifications, reviews.
• To protect users from fraud, account takeover and spam, and to review reports.
• To contact you: emails to confirm your address, reset your password and publish trips.
• To improve the site: anonymous visit statistics — only with your consent.

4. Who sees your data

• Other users see your public profile: name, photo, bio, rating and reviews.
• Names of trip participants are visible to those travelling together. Others see numbers instead of names in the participant list.
• Conversations are visible to their participants. Moderators read only conversations that have been reported.
• Providers the site cannot work without: Timeweb Cloud (servers), Brevo (email delivery), Google Analytics (statistics — only with your consent).
• We do not sell data or share it for advertising. We may disclose data only where the law requires it.

5. Cookies and browser storage

• A session cookie keeps you signed in. Signing in does not work without it.
• Browser storage keeps your chosen language, theme and your answer about statistics.
• Google Analytics cookies — only if you tapped “Allow” on the statistics banner.

You can change your mind about statistics at any time: “Analytics & cookies” at the bottom of the site.

6. Statistics

We use Google Analytics to understand which pages people open and what works poorly on the site. The counter loads only if you allowed statistics. It does not run on the email confirmation and password reset pages, so keys from emails never reach the statistics. If you decline, the counter is switched off and its cookies are removed.

7. How long we keep data

• Account and profile — while the account exists.
• Conversations — 12 months after the last message, then they are deleted unless there is an open report about them.
• Deleted messages — only a “message deleted” mark remains; the text and attachment are erased. If the conversation has an open report — after it is reviewed.
• Technical logs — for a limited period needed for security.

Some data may be kept longer where the law or the review of a report requires it.

8. Your rights

• Get a copy of your data.
• Correct your data — in your profile or by email.
• Delete your account and data.
• Withdraw consent to statistics — at any time.

To get a copy or delete your account, write to support@gobirge.com from the email address your account is registered with.

9. Security

Passwords are stored only as hashes, the connection to the site is protected with HTTPS, and only people who need it to run the service have access to data.

10. Age

The site is intended for people over 18. We do not knowingly collect children's data, except the name and age of companions an adult lists in a request.

11. Changes

We may update this policy. The date of the latest change is shown at the top of the page.

12. Contact us

Questions about your data: support@gobirge.com.